FOREVERetainers* will be held harmless from any deleterious effects brought about intentionally or unintentionally through the use of its products.
FOREVERetainers* products are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, FOREVERetainers* disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
FOREVERetainers* shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if FOREVERetainers* has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
The product provided by FOREVERetainers* does nothing more than maintain alignment of teeth to a predetermined position that is provided by a licensed dental practitioner. FOREVERetainers* does not replace physical visits to the dentist or orthodontist. FOREVERetainers* is a lab based product requested by a licensed professional dentist according to said Dentists specification in each customer’s home state. You as the customer or user of the FOREVERetainers* acknowledges that the product will maintain original tooth positions as determined from the initial 3D scan. The product is designed for the Customer to wear the retainer every night for a minimum of 8 hours during the lifetime of their program. Your failure to strictly wear the retainer in accordance with these instructions may result in minor tooth movement. Customer agrees to visit their dentist every six (6) months for their annual cleaning.
Under the terms and conditions of the Relapse Prevention Program*, Customer, dentist, hygienist, and orthodontist will be notified by email that retainers have been shipped, and it is time for their semiannual dental checkup. It is not the responsibility of FOREVERetainers* and it will not arrange for the required dental or orthodontic appointments, and failure to receive notice doesn’t not imply dental checkups are not required. Any warranty, expressed or Implied, will not cover retreatment of any relapse. Due to the flexibility of the material used in manufacturing, slight movement of up to three (3) mm is still possible, and may be expected. Movement beyond 3mm shall void all warranties, expressed or implied, and may require more extensive orthodontic treatment. Any movement of the tooth requiring torque or vertical movement is explicitly not included in this agreement.
Customer agrees to all charges made via the payment method of their choice. These will include 3D scan file storage fees (HIPAA required), retainers, relapse Aligners, and an ongoing monthly charge for a period of 12 months, should Customer agree to the Relapse Prevention Program* terms and conditions contract. Upon receipt of either an on demand retainer, or at the end of the twelve (12) month Relapse Prevention Program* contract, said contract will automatically renew. Any Customer not contracted under the Relapse Prevention Program* will be charged a fee for each replacement retainer shipped. Stopping payment or failure to pay in any way during these twelve (12) month contracts voids entire agreement. By purchasing the Relapse Prevention Program*, customer will receive their initial set of retainers within in one week of 3D scan. Any replacement retainers needed while covered under the Relapse Prevention Program* can and should be ordered immediately on demand through the FOREVERetainers* website (shipping and handling fees will still apply*). These replacement retainers will be identical to original fabricated FOREVERetainers* and will serve the sole purpose of maintaining original tooth positions as stated above. Any relapse movement that results from failure of retainers to fit properly is the sole responsibility of the customer. Customers will be required to notify FOREVERetainers* within five (5) days of shipping should retainers fail to fit properly. Should retainers not fit, the customer agrees to purchase and receive a new 3D scan and an additional storage fee.
Return and Exchange Policy
No Returns are necessary because it is a service. If the patient receives a retainer that does not fit properly, they will be directed to the Practitioner that performed the digital scan, to determine if the retainer is faulty or an updated digital scan is required.
No refunds. All sales are final. FOREVERetainers is committed to work with the Patient and the Practitioner to ensure retainers fit properly and the Patient receives the expected results.
FOREVERetainers uses all major shipping companies, such as UPS, FedEx, and USPS, to ensure retainers reach each Patient in a timely manner.